Privacy policy

Who we are

Ruff Retreat Ltd (“we”, “us”, “our”), Company No. 16179246 (England & Wales).
VAT registration number: 501070947
Contact (data protection): info@ruffretreat.co.uk | 07730 557019

Personal data we collect

Identity & contact: name, email, phone, delivery details

Order & payment info: processed by payment providers; we don’t store full card details

Technical data: IP address, device/browser data, cookies/analytics

Communications: enquiries, reviews

Why we use your data (lawful bases)

Fulfil orders & provide support: contract

Run and secure our site; prevent fraud: legitimate interests

Comply with legal/tax obligations: legal obligation

Send optional marketing: consent

Sharing

We share data with trusted providers (payment processors, couriers, IT/hosting and analytics) only as needed to provide our services.

International Transfers

Some providers may process data outside the UK; where they do, appropriate safeguards apply (e.g., UK adequacy regulations or standard contractual clauses).

Retention

We keep personal data only as long as necessary for the purposes above, including legal/accounting requirements.

Your Rights (UK GDPR)

You can request access, correction, deletion, restriction, portability, or object to processing. You can withdraw consent to marketing at any time.
To exercise rights: email info@ruffretreat.co.uk.

Cookies

We use cookies to operate our site and improve your experience; see our Cookie Policy for details and controls.

Complaints

You can complain to the UK Information Commissioner’s Office (ICO). See Home for contact options or call 0303 123 1113.

Updates

We may update this policy; changes take effect when posted.