Terms of service
Ruff Retreat – Terms of Service (UK only)
Effective Date: 1 October 2025
Welcome to Ruff Retreat. This website is operated by Ruff Retreat Ltd (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you agree to these Terms of Service (“Terms”). These Terms apply to all users of the site.
1. Eligibility & Acceptable Use
You confirm you’re at least 18 or have parental/guardian consent. Do not misuse the site (e.g., introduce malware, attempt unauthorised access). We aim for accessibility—please contact us if you encounter issues.
2. UK-Only Sales & Delivery
We currently sell and deliver only to UK addresses (England, Scotland, Wales, Northern Ireland). Orders to non-UK delivery addresses will be declined and refunded.
3. Products, Descriptions & Availability
We aim for accuracy in descriptions, images and prices; errors may occur. All products are subject to availability and may be withdrawn at any time. Minor colour/finish variations can occur. All orders are packed using eco-friendly materials.
4. Pricing, VAT & Payment
All prices are shown in GBP (£) and include UK VAT where applicable. Prices may change without notice. Payment is due in full via the secure methods shown at checkout before dispatch.
5. Orders, Acceptance & Delivery
Order confirmation emails acknowledge receipt, not acceptance. A contract is formed when we send a dispatch confirmation. We may refuse/cancel any order (e.g., stock issues or suspected fraud). Dispatch time frame: we aim to dispatch orders within 1–2 working days; delivery times depend on the shipping method. See our Shipping Policy for details.
6. Returns & Exchanges (UK)
You can return eligible items in original condition within 14 days of receipt. Email info@ruffretreat.co.uk with your order number to start a return. We’ll provide the returns address by email along with instructions. Refunds are issued within 5 working days of receiving the return. Exclusions: used/damaged items (unless faulty) and items not in original packaging.
7. Intellectual Property
All site content is owned by Ruff Retreat Ltd or its licensors and may not be used without permission.
8. User Contributions
If you submit content (e.g., reviews), you grant us a royalty-free licence to use, modify and publish it. We may remove unlawful/offensive content.
9. Third-Party Links
We are not responsible for third-party websites linked on our site.
10. Liability & Disclaimers
We don’t guarantee uninterrupted access. To the extent permitted by law, we’re not liable for loss or damage arising from use of our site or products.
11. Indemnity
You agree to indemnify us for claims arising from your breach of these Terms or violation of law/rights.
12. Privacy & Cookies
We process personal data under UK GDPR and the Data Protection Act 2018. See our Privacy Policy and Cookie Policy.
13. Transfer of Rights
You may not assign your rights. We may transfer our rights if it does not affect your statutory rights.
14. Changes
We may update these Terms; changes take effect when posted.
15. Governing law
These Terms are governed by the laws of England & Wales; the English courts have exclusive jurisdiction.
16. Company Details
Ruff Retreat Ltd — Company No. 16179246 (England & Wales)
VAT registration number: 501070947
Email: info@ruffretreat.co.uk · Phone: 07730 557019