Shipping policy

Where We Ship

We currently ship to UK addresses only (England, Scotland, Wales, Northern Ireland). We are not currently shipping to the Channel Islands, Isle of Man or BFPO. Prices shown on our site include VAT.

Dispatch Times

Orders are typically dispatched within 1–2 working days (Mon–Fri). Orders placed on weekends/bank holidays are processed the next working day.

UK Services & Delivery Estimates (after dispatch)

Free delivery on all orders of £50 and over: usually 2–5 working days  

Royal Mail Tracked 48 £5.95: usually 2–5 working days 

Royal Mail Tracked 24 £7.95: usually 1–2 working days

DHL Express £11.50: guaranteed next working day for orders placed before midday

DHL Express Exclusion Notice (Important)

DHL Express delivery is not available to Highlands, Islands, Channel Islands, or other remote area postcodes.

Postcodes excluded from DHL Express:

IV, HS, ZE, KW, PA20–PA80, PH15–PH50, BT, IM, TR21–TR25,
GY, JE, AB31–AB56, KA27–KA28, PO30–PO41

If you select DHL Express with one of these postcodes, we will contact you to change your delivery method or refund the DHL charge.

Packaging

We use eco-friendly, plastic-free or recycled/recyclable packaging for every order. Where padding is needed, we choose paper, card, or reused materials. Please recycle or reuse your packaging where possible.

Delivery Issues

Please check your tracking first. If a parcel returns due to an incorrect address or missed delivery, we can resend once additional postage is paid.

Contact

Email: info@ruffretreat.co.uk
Phone: 07730 557019